Welcome to AIVOO. We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, and related services (collectively, the \"Platform\").
By accessing or using the Platform, you agree to the practices described in this Privacy Policy.
We collect information that you provide directly to us, as well as information collected automatically through your use of the platform.
Account Data: Email address used for registration and login.
Profile Data: Nickname, gender, and profile picture (avatar).
Physical Metrics: Height, weight, age, and Body Mass Index (BMI).
Medical Information: Content of health records you maintain on the platform.
Report Interpretation: Data provided within medical or health reports that you input or upload for AI analysis.
AI Chat History: Records of your conversations with our AI health assistant, including health-related inquiries, symptom descriptions, and wellness discussions.
Support Feedback: Information you provide when contacting us for support.
Behavioral Logs: Daily check-ins, task completion status, and points/rewards earned.
Automatically Collected Data:
Website: IP address, browser type, operating system, access times, and pages viewed.
App: Device model, operating system version, unique device identifiers, push notification tokens, and app usage statistics.
We use the collected information for the following purposes:
Service Provision: To provide AI-driven health advice, interpret medical reports, and maintain your health records.
Personalization: To tailor health recommendations and AI responses based on your physical metrics and history.
Platform Improvement: To analyze usage trends and improve the accuracy and efficiency of our AI models.
Gamification: To manage the Task Center, track points, and reward user engagement.
Communication: To send account-related notifications, security alerts, and updates.
We do not sell your personal or health data. We may share your information only in the following circumstances:
Service Providers: With trusted third-party vendors who assist us in operating our Platform and providing services (e.g., cloud hosting, analytics, push notification services), provided they adhere to strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process to protect the rights, property, or safety of AIVO, our users, or the public.
Business Transfers: In connection with a merger, sale of assets, or acquisition of all or a portion of our business.
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:
Encryption: Sensitive health data and communications are encrypted during transmission and at rest.
Access Controls: Restricted access to personal data for only those employees or contractors who need it to perform their duties.
Depending on your location, you may have the following rights regarding your data:
Access and Portability: You can view your profile and health records at any time through your dashboard.
Correction: You may update your nickname, gender, and physical metrics in the settings.
Deletion: You may request the deletion of your account and associated data.
Opt-out: You can manage notification settings or stop using the service at any time.
AIVO is intended for users aged 8 and above. If you are under the age of 18, we recommend using the service under the supervision of a parent or guardian. We do not knowingly collect personal information from children under the age of 8. If we become aware that a child under 8 has provided us with personal information, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Platform and updating the \"Last Updated\" date.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AIVOO Support Team Email: support@aivo.care
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